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Poster: Administrator, Curator, or StaffARossi Date: May 23, 2007 11:59am
Forum: etree Subject: Re: FTP login issues

Hi,

That item was uploaded by the account "midnitemusician," not "Trance Blackman." You'll need to log in with that other account in order to access the item.

Thanks,

Alexis

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Poster: midnitemusician Date: May 23, 2007 4:58pm
Forum: etree Subject: Re: FTP login issues

Hi there.

Actually, I had changed my nick name only later the same day. That shouldn't affect anything as my login is still my email address and password that worked on all my other albums at Archive.org.

I'll try again, I guess.

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Poster: midnitemusician Date: May 23, 2007 5:04pm
Forum: etree Subject: Re: FTP login issues

ia300138.us.archive.org

this is the specific FTP site I cannot access, but I can still login to all the others I'd recently updated (though, of course the files and folders are gone)...

Thanks for your help.

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Poster: Administrator, Curator, or StaffARossi Date: May 23, 2007 5:09pm
Forum: etree Subject: Re: FTP login issues

Hi,

I think the issue should be fixed now - a combo of the item being checked out and your user names not matching, I think.

Please try checking the item out and connecting via FTP again.

Thanks!

Alexis

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Poster: midnitemusician Date: May 23, 2007 5:29pm
Forum: etree Subject: Re: FTP login issues

Sadly, no. Still getting the 530 Authentication Error.

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Poster: Administrator, Curator, or StaffARossi Date: May 24, 2007 11:26am
Forum: etree Subject: Re: FTP login issues

Wow, that is weird. I can't connect to it either, and I have superpowers on this site. :-)

I think there's something wrong with the permissions on the actual server, because I just tried to check out and connect to a completely different item on the same server, and it 530'ed me as well. So, I've sent a request to our ops team to have them take a look at that server to see if we can resolve this.

I'll let you know when I hear back from them.

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Poster: Administrator, Curator, or StaffARossi Date: May 24, 2007 11:36am
Forum: etree Subject: Re: FTP login issues

I AM smarter than the machine! It may not let me FTP into it, but I was able to move the item onto an entirely different server. Now I can connect to it without any problem.

So, let's try it again! Let me know if there's still an issue.

Thanks,

Alexis

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Poster: midnitemusician Date: May 24, 2007 12:16pm
Forum: etree Subject: Re: FTP login issues

very nice!

thank you so much for your help... it was a strange issue.

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